How it works - Car Service City

& CARDLESS

in partnership with

GO CASHLESS

GO CASHLESS & CARDLESS WITH CAR SERVICE CITY AND OZOW

How it Works, in 4 Easy Steps:

Scan the Ozow QR code at one of our branches nationwide with your smartphone’s camera.

Select your bank. Ozow has all 9 of South Africa’s major banks available to choose from.

Accept the two-factor authentication request from your bank, and that’s it! Payment successful.

Don’t have the Ozow App?

Or download directly from your app store:

Hints and Tips for: Proper battery maintenance

Never ignore the battery warning light.

Check for any mineral deposits, signs of leakage or corrosion.

If you don’t have a waterless battery, check the water levels regularly for topping up.

Hints and Tips for: Brakes and brake fluid

Listen for squeaking when braking, this may indicate that the brake pads are worn down.

Brake fluid is also important for properly functioning brakes.

Replace the fluid at least once a year.

Hints and Tips for: When accidents happen

Whether it’s a minor bumper bash or a serious collision, here are seven important points to follow:

By law, you’re required to stop after an accident. Do not move the vehicles until the police have arrived, especially if there are injuries.

Switch on your hazard lights to warn other drivers.

Call the South African Police Service on 10111 to assist you at the accident scene, Emergency Services on 10177 if necessary, and your car insurance company for towing information if necessary.

Take down information of involved parties, such as their full names, ID numbers, registration numbers, make, model and colour of the vehicles, contact details, details of traffic officers, ambulance personnel and tow trucks. You can also take photos on your phone.

Be careful of spilt oil and fuel, broken glass, and twisted metal.

If the police weren’t present, report the accident within 24 hours and get a case number. This is essential for insurance claims.

Air Conditioning System: Compressor, Receiver and Condenser

The compressor runs with a belt in line with the crank shaft pully of the engine and pumps refrigerant vapour under high pressure to the condenser when the air conditioning system is turned on.

The liquid refrigerant then moves to a reservoir-like vessel, called the receiver-dryer, which removes any moisture that may have leaked into the refrigerant (moisture can cause ice crystals which create blockages in the system).

Air Conditioning System: Expansion Valve and Evaporator

The pressurized refrigerant is then moved to the expansion valve

Expansion valve removes the pressure from the liquid refrigerant so that it can expand and become refrigerant vapour in the evaporator.

The evaporator is located inside the passenger compartment, just above the footwell.

As the cold, low-pressure refrigerant is passed into the evaporator, it absorbs and vaporizes heat from the passenger compartment (a blower fan that blows air from the passenger department over the evaporator so that cold air is circulated inside the car).

Hints and Tips for: Tyres

Regularly check your tyres to prevent uneven wear and tear or dangerous blowouts.

Ensure that they’re properly pressurised according to the manufacturer’s recommendation.

Check that there’s sufficient tread (a minimum of 1mm by law).

Check your wheel alignment every 10 000km to avoid higher fuel consumption from friction and uneven wear.

Hitting potholes can affect wheel pressure sooner. If you notice parts of your tyres wearing differently to the rest of the tread, get your alignment checked.

Even if your car does low mileage, check that the tyre sidewalls have no cracks.

Tyres degrade with time, so while the tread may still be sufficient, the rubber may be going brittle.

Hints and Tips for: Water levels, fan belts and temperature gauges

Top up your radiator when you fill up with fuel.

Top up with anti-freeze periodically.

The radiator is important for keeping your car’s engine cool. Pay attention to any squealing that may indicate the fan belt is slipping.

If your water level light comes on or the temperature gauge goes into the red, stop driving your car immediately and phone for assistance

You are on your way to financing your service or repair. please complete your details in order to get the process going quickly!

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Certificates

Reference Letter

Retail Motor Industry Organisation

Car Service City is a member of the Retail Motor Industry Organisation (RMI). As a member, Car Service City abides by the Code of Conduct, which applies to customer and staff-related issues.

Learn more about FASA

Learn more about MIO

R500 Makro voucher

R500,00 (five hundred rand) Makro vouchers sponsored by Standard Bank UCount Rewards, of which ten shall be up for grabs, which shall be provided to the customer by Car Service City Head Office following confirmation of contact details and delivery address.

50% OFF Labour

A 50% (fifty percent) discount on labour costs, to a maximum two (2) hours, as charged on the appropriate invoice, which shall only be redeemable on the day of presentation to the customer.

R1000 Checkers voucher

R1 000,00 (one thousand rand) Checkers vouchers, of which five shall be up for grabs, which shall be provided to the customer by Car Service City Head Office following confirmation of contact details and delivery address.

R1000 Fuel voucher

R1 000,00 (one thousand rand) fuel vouchers, of which five shall be up for grabs, which shall be provided to the customer by Car Service City Head Office following confirmation of contact details and delivery address.

Samsung Galaxy S20

Samsung S20 cellular phones, of which two shall be up for grabs, which shall be provided to the customer by Car Service City Head Office following confirmation of contact details and delivery address.

Free Oil Service

Free oil (costs of oil discounted) on the customer’s minor or major service (as set out on the Car Service City website) as charged on the appropriate invoice, alternatively should the customer not have purchased a minor or major service a R200,00 (two hundred rand) discount will be applied to the appropriate invoice, which shall only be redeemable on the day of presentation to the customer.

Brake System

Brake Drums

Part of the brake system that stops the car.

Usually made of solid cast iron and can be ventilated (depending on vehicle weight and power).

The action of stopping is caused by the friction of the brake pads pressing down hard on the brake discs.

Brake drums are subjected to very extreme temperatures and conditions.

Over time, the discs can become worn and develop hotspots which will cause the wheels to wobble (vibration in the steering wheel).

Brake Drum Skimming

Skimming the discs so that they perfectly match the drive flange again will eliminate issues and prevent the need for replacement.
Skimming is necessary when:

Drums are corroded or rusty

There is brake shudder

Brakes feel spongy

Engine

Crank Shaft / Camshaft / Chain kit

Rotated by the timing/cam belt.

Connected to the pistons of an engine through crankpins which allow its rotation to be translated into the linear piston motion.

Opens the valves which control the air/fuel intake and exhaust of the engine.

The relationship between the camshaft and crankshaft rotations is important.

The valves need to be opened at the appropriate time during the piston stroke.

The timing belt is responsible for this vital synchronization

Engine

Water Pump

Driven by the cambelt or the v-belt and circulates water whenever the engine is running.

The water is continuously drawn from the centre of the pump (which is where the inlet is)

Pump vanes fling the water outside the pump, where it can then enter the engine.

After flowing through the engine, the water is transmitted to the radiator and finally back to the input of the water pump.

Airconditioning System

Overview

The main principles behind the functioning of an air-conditioner are:

Evaporation

Condensation

Compression

Expansion

The air-conditioning system in a motor vehicle is connected by hard tubing and flexible hoses that transport refrigerant around the whole system.

Drivetrain

Clutch System

The most common problem that occurs with the clutch is that the friction material on the clutch plate wears out and thus causes the clutch to start slipping.

This wearing only occurs when the clutch plate and flywheel are spinning at different speeds.

Once they are locked together and spinning at the same speed, no wear occurs.

In the most extreme case, the clutch will cease to draw any power from the engine to the wheels and will need to be replaced.

Drivetrain

Gearbox

While the engine typically operates between 600 to about 7000 rpm (revolutions per minute), the wheels only rotate between 0 to 1800 rpm.

The engine provides its maximum torque output in the middle of its range (more or less) while the highest amount of torque is often required for pull away.

Some kind of transformation needs to take place for engine power to be transmitted to the wheels. The gearbox transmission is responsible for this.

Drivetrain

Driveshaft

Delivers power from the engine/transmission to the front or back of the vehicle before going to the wheels.

This central differential then transmits the power to the wheels via a much shorter drive shaft.

Brake System

Brake Fluid

Type of hydraulic fluid that turns force into pressure.

Must have a very high boiling point to avoid vaporization.

During braking, the brake fluid is subjected to very high temperatures.

As the driver applies the brakes, the fluid is forced into cylinders at each car wheel by the master cylinder, moving a pair of pistons outwards to thrust the brake shoes against the brake drums.

Brake Fluid Flush

The problem with brake fluid is that it is hygroscopic.

This means that it is inclined to absorb water very easily (even from the air).

When this happens, the boiling point of the fluid decreases and braking performance is compromised.

Also, the more water the brake fluid absorbs, the more corrosive it becomes, and it will eventually cause damage to other parts of the brake system.

This is why your brake fluid needs to be flushed out and replaced.

Brake System

Brake Shoes

Components of braking systems using brake drums.

Carry the brake lining which is riveted or glued to the shoe.

When the brakes are applied, the shoe moves and presses the lining against the inside of the brake drum, stopping wheel rotation.

Brake System

Brake Pads

Components of braking systems using brake discs.

Steel backing plates with friction material bound to the surface.

They make contact with the brake disc to stop wheel rotation.

Should be replaced regularly.

Usually equipped with a thin piece of soft metal that causes the brakes to squeal when the pads are too thin.

Brake Lining

Part that makes contact with the brake disc or drum.

Composed of soft but extremely tough and heat-resistant material.

Attached to the brake pad or brake shoe (usually using high-temperature adhesives or rivets).

Brake System

Brake Disks

Part of the brake system that stops the car.

Usually made of solid cast iron and can be ventilated (depending on vehicle weight and power).

The action of stopping is caused by the friction of the brake pads pressing down hard on the brake discs.

Brake discs are subjected to very extreme temperatures and conditions.

Over time, the discs can become worn and develop hotspots which will cause the wheels to wobble (vibration in the steering wheel).

Brake Disc Skimming

Skimming the discs so that they perfectly match the drive flange again will eliminate issues and prevent the need for replacement.
Skimming is necessary when:

Discs are corroded or rusty

There is brake shudder

Brakes feel spongy

Steering System

CV Joints

A big challenge in the design of a motor vehicle’s power transmission system:

The engine’s power does not simply get transmitted to the wheels in a straight line.

The drive shaft needs to transmit power at an angle to reach the wheels.

The CV joints allow this to happen by transmitting power at a constant rotational speed through an angle without any noticeable increase in friction.

Steering System

Wheel Bearings

Allow the wheels of a vehicle to rotate easily and support the weight of the vehicle.

Always need to be in good condition and free of leaks (to keep the lubricant inside and contaminants out).

Steering System

Suspension

System of shock absorbers, springs and linkages that connects a vehicle to its wheels.

Contributes to the safe handling and braking of a car

Also creates a comfortable ride for the occupants and isolating them from road noise and vibration.

Important for the suspension to keep the wheels in contact with the road as much as possible, otherwise, the traction of the car will not be sufficient to ensure safe handling.

Steering System

Power Steering

System that provides mechanical assistance for steering a car.

Most power steering systems in motor vehicles are controlled by hydraulic pressure which is provided by a special rotor or rotary vane pump which is powered by the vehicle’s engine.

Power Steering Flush

Dirt and debris gradually collect in the steering fluid over time.

If the fluid becomes contaminated, it could lead to problems with the vehicle’s steering system and should be flushed out and replaced with new fluid.

Fuel System

Fuel Pump

Draws fuel from the car’s fuel tank.

Has check valves located at its inlet and outlet ports.

Check valves force the fuel to flow in one direction only.

Supplies fuel injector with this pressurized fuel by sending the fuel through the fuel filter to a fuel rail.

This fuel rail is directly connected to the fuel injectors.

Any excess fuel which is not used by the fuel injectors goes back to the fuel tank through a return line.

Fuel System

Fuel Injector

System for mixing fuel with air in an engine.

Primary fuel delivery system used in automotive petrol engines.

Almost completely replaced carburettors in the late 1980s.

With the advent of electronic fuel injection (EFI), the diesel and gasoline hardware has become similar.

EFI’s programmable firmware has permitted common hardware to be used with different fuels.

Engine

Cambelt

Also known as the timing belt.

Typically made of rubber and high-tensile fibres (made of fibreglass or Kevlar) which act to withhold tension.

Controls the timing of the engine valves.

Cambelts replaced the older style timing chains.

Certain car manufacturers have reverted to timing chains due to their durability.

Connects the crankshaft to the camshaft.

The crankshaft controls the pistons of the engine

The camshaft controls the opening and closing of the engine’s valves.

The cambelt must be replaced at the car manufacturer’s scheduled time/distance intervals; otherwise, a complete breakdown or engine failure could occur (which would cost much more to repair than a timing belt replacement).

Engine

Spark Plug and Glow Plug

The spark plug fits into the cylinder head of an engine.

Ignites the compressed petrol using an electric spark when the car is started.

A diesel car does not use a spark plug. It uses a glow plug to raise the temperature of the air to a point where the diesel fuel combusts spontaneously.

Engine

Oil Pump

Whether your engine is idling or performing at its full capacity, it contains a host of moving metal parts that would, was it not for some form of lubrication, violently overheat.

An oil pump:

Directs oil to all the metal-contacting surfaces in the engine.

Uses a high-pressure system to draw oil from the oil pan and submit it through several passages in the engine to specific parts.

Engine

Alternator

Charges the battery and powers the electrical system of the vehicle while the engine is running.

Generates electricity in the same way that a DC generator does:

Magnetic field around the conductor changes.

Current is created in the conductor.

Engine

Carburettor

Blends the air and fuel which enters the engine.

Air passes into inlet manifold through open pipe.

Fuel passes through small holes in pipe.

Flow of fuel controlled by calibrated jets.

Calibrated jets affected by accelerator pedal.

Engine

Starter Motor

A starter motor is a very powerful DC electric motor with a solenoid attached to it.

Connected to car battery to acquire a high enough current to start engine.

The solenoid acts as a switch or connection between the battery and the starter motor.

Engine

Engine flush

The oil in one’s engine can become filled with sludge deposits.

Due to different types of residue created by the overall engine combustion.

In extreme case, the sludge can become thick enough to block the passages and cause engine failure.

What an engine flush (engine oil flush) does:

Flushes all the sludge out of your engine and replaces it with new, clean oil.

Engine

Cooling System

Petrol engines are not very efficient in converting chemical energy into mechanical power. A vehicle’s engine needs a cooling system to control this.

An engine runs at its best when the coolant is about 93 degrees Celsius.

The engine is hot enough to allow the oil to flow freely.

To allow the fuel to vaporize easily and

To minimize metal wear.

It is also not too hot to cause engine burnout.

Cooling System Flush

Over time, the coolant and antifreeze chemicals in an engine (used to prevent the engine from overheating) deteriorate under usage.

This causes them to lose their resistance to freezing and boiling.

This, along with other components corroding, can cause the system to become clogged over time.

In extreme cases, a cooling system blockage can occur.

To prevent this, a cooling system flush is recommended – it flushes all the old chemicals out of your car’s engine and cleans it of any particles that have built up due to corrosion.

Fuel System

Overview