OUR FREQUENTLY ASKED QUESTIONS
Click the drop downs to read our answers:
1. Are you RMI accredited?
2. What are your branch operating hours?
Standard operating hours are as follows:
Monday – Friday: 07:00 – 17:30
Saturday: 08:00 – 13:00
Sunday & Public Holidays: Closed
3. Do you offer pensioner discounts?
Yes. Pensioners can make use of our dedicated Pensioners Monday offer. For full details, please refer to the link below:
4. What services do you offer?
We provide a wide range of vehicle services, including major services, diagnostics, brake repairs, clutch repairs, engine replacements, suspension work, and general vehicle maintenance.
More information on our service offerings are available on our website:
5. Do you work on all car makes and models?
Yes. We service and repair most passenger vehicles, bakkies, and SUVs, including both new and older models.
6. How do I book a service?
You can request a booking online using our booking form:
7. Do you offer payment plans?
Yes. Car Service City offers flexible payment options through Fix Now, Pay Later. We are partnered with:
- Mobicred (12-month instalments)
- MoreTyme by TymeBank (Pay one-third now and the balance later)
You can review all available payment options here:
8. Can I get a quotation before work starts?
Absolutely. We provide upfront quotes with no hidden costs. You can also request an estimate online by using our Quick Quote tool:
All final quotations are provided directly by your selected branch following as assessment of the vehicle. No work will be carried out without your prior approval.
9. What if something goes wrong after my service?
If you experience any issues after a service or repair, please contact the branch that assisted you. All Car Service City services include a guarantee, and we are committed to resolving any concerns.
You can also contact our Complaints Department:
Tel: 087 357 7755
Email: complaints@ccholdings.co.za
10. Do you offer fleet services?
Yes. We provide tailored fleet maintenance solutions for businesses of all sizes.
Full details can be found here:
11. Can I walk in without a booking?
Yes, walk-ins are welcome. However, booking in advance is recommended to ensure availability and reduce waiting times.
Request a booking online:
12. How much does a car service cost?
The cost of a service depends on your vehicle make, model, and the type of service required.
You can request a quick quote online here:
13. How often should I service my car?
Most vehicles should be serviced every 10,000 to 15,000 km or once a year, whichever comes first. Always refer to your vehicle manufacturer’s guidelines.
14. Do you use OEM or aftermarket parts?
We use high-quality parts that meet or exceed manufacturer standards. Where required, genuine parts can also be sourced.
Parts carry a 6-month or 10,000 km guarantee, whichever comes first. Certain exclusions may apply.
15. Is work guaranteed?
Yes. Workmanship and qualifying parts are covered by a 6-month or 10,000 km guarantee, whichever comes first. Terms and conditions apply.
16. Will you contact me before doing additional work?
Yes. No additional work will be carried out without your approval. We will always contact you first with a quotation.
17. How do I find my nearest Car Service City branch?
You can use our branch locator to find your nearest workshop:
18. Do all branches offer the same services?
While most services are standard across all branches, certain specialised repairs may vary. Please contact your nearest branch to confirm availability.
19. What payment methods do you accept?
Most Car Service City branches accept cash, debit cards, credit cards, and EFT payments.
We also offer flexible Fix Now, Pay Later payment options through our approved finance partners:
- Mobicred
- MoreTyme by TymeBank
For more information on our available payment options, please visit:
Please contact your selected branch to confirm available payment methods.
