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1 2 FREE! Get your third service on us. Find out how

Terms & Conditions

  1. The “1, 2, Free” loyalty campaign advertisement, notice, or pamphlet, received via the website, social media, sms, email, or in person, merely constitutes an invitation by Car Service City for the customer to participate in the loyalty campaign.
  2. The “1, 2, Free” loyalty campaign will run from 1 March 2022 to 28 February 2023, or until such time that Car Service City elects to terminate the loyalty campaign.
  3. HOW DOES IT WORK – There are three possible ways in which customers may take advantage of the “1, 2, Free” loyalty campaign.

      OPTION 1 – ONE VEHICLE ONE OWNER

    1. Each customer who purchases three (3) standard services to be affected on a single vehicle, from any Car Service City branch in a period of three (3) and a half (½) year or forty-two (42) months, starting from 1 March 2022, shall receive the value of the cheapest standard service as a discount on the third standard service.
    2. The customer must purchase their first standard service before 28 February 2023 and purchase their third standard service before 31 August 2026.
    3. Upon the purchase and completion of a standard service from any Car Service City branch, the customer will receive a “1, 2, Free” sticker in the vehicle’s service book.
    4. Once the customer has received three (3) “1, 2, Free” stickers, the customer will be entitled to request that the third standard service is discounted to the value of the cheapest of the three (3) standard services.
    5. This option of the “1, 2, Free” loyalty campaign is restricted to and/or attached to a single vehicle under the ownership of the same person for the period in which the three (3) standard services are undertaken. In other words, the three (3) standard services must be undertaken or affected on the same vehicle, which is owned by the same person, for the period of the three (3) standard services, for the benefit to accrue.
    6. Should the customer fail to undertake or affect three (3) standard services within the three (3) and a half (½) year or forty-two (42) month period, subject to the terms and conditions hereof, the benefit shall not accrue to the customer.
    7. OPTION 2 – MULTIPLE VEHICLES, ONE OWNER

    8. Each customer who purchases three (3) standard services to be affected on multiple vehicles, from any Car Service City branch in a period of one (1) year or twelve (12) months, starting from 1 March 2022, shall receive the value of the cheapest standard service as a discount on the third standard service.
    9. The customer must purchase their first standard service before 28 February 2023 and purchase their third standard service before 28 February 2024.
    10. Upon the purchase and completion of a standard service from any Car Service City branch, the customer will receive a “1, 2, Free” sticker in the vehicle’s service book, alternatively on the appropriate invoice.
    11. Once the customer has received three (3) “1, 2, Free” stickers, the customer will be entitled to request that the third standard service is discounted to the value of the cheapest of the three (3) standard services.
    12. The customer requesting the discount on the third standard service, will be obligated to present the invoices and/or service book/s, displaying the appropriate “1, 2, Free” stickers, of the two (2) previous standard services upon making the request at the Car Service City branch.
    13. This option of the “1, 2, Free” loyalty campaign is restricted to and/or attached to multiple vehicles under the ownership of the same person for the period in which the three (3) standard services are undertaken. In other words, the three (3) standard services must be undertaken or affected on multiple vehicles, which are owned by the same person, for the period of the three (3) standard service, for the benefit to accrue.
    14. Should the customer fail to undertake or affect three (3) standard services within the one (1) year or twelve (12) month period of the date of the first standard service, subject to the terms and conditions hereof, the benefit shall not accrue to the customer.
    15. OPTION 3 – THREE VEHICLES, MULTIPLE ONWERS (FRIENDS AND FAMILY)

    16. Customers who purchase three (3) standard services between multiple owners (e.g. friends and family) to be affected on multiple vehicles, from any Car Service City branch in a period of one (1) year or twelve (12) months, starting from 1 March 2022, shall receive the value of the cheapest standard service as a discount on the third standard service.
    17. The first standard service must be purchased before 28 February 2023 and the third standard service before 28 February 2024.
    18. Upon the purchase and completion of a standard service from any Car Service City branch, the customer will receive a “1, 2, Free” sticker in the vehicle’s service book, alternatively on the appropriate invoice.
    19. Once the customers have received three (3) “1, 2, Free” stickers, one (1) of the customers will be entitled to request that the third standard service is discounted to the value of the cheapest of the three (3) standard services.
    20. The customer presenting the invoices and/or service book/s to Car Service City, indemnifies Car Service City against any and all claims of whatever nature, direct or indirect, which may arise as a result of such customer’s representation and action in providing the invoices of a third party to Car Service City.
    21. This option of the “1, 2, Free” loyalty campaign is restricted to and/or attached to multiple vehicles under the ownership of multiple persons for the period in which the three (3) standard services are undertaken. In other words, the three (3) standard services must be undertaken or affected on multiple vehicles, which are owned by multiple persons, for the period of the three (3) standard services, for the benefit to accrue to one (1) of the customers.
    22. Should the customers fail to undertake or affect three (3) standard services within the one (1) year or twelve (12) month period of the date of the first standard service, subject to the terms and conditions hereof, the benefit shall not accrue to any of the customers.
  4. STANDARD SERVICES ITEMS – The “1, 2, Free” loyalty campaign is only applicable to and redeemable in terms of the following standard services.

  5. Minor standard services, which entails the following items:
    1. New oil filter.
    2. New engine oil.
    3. Electrical check and report.
    4. Adjustment of hand brake.
    5. Testing of brakes.
    6. Battery check.
    7. V-belt check.
    8. Car wash and vacuum (excludes engine clean).
    9. 62-point check.
    10. Labour for all the above.
    11. A report on defects found and customer informed of additional repair work required.
  6. Major standard services, which entail the following items:
    1. New spark plugs (non-platinum and/or special), points and condensers.
    2. New in-line plastic fuel filter (excluding High Pressure fuel filter).
    3. New air filter.
    4. New oil filter.
    5. New engine oil.
    6. Electrical check and report.
    7. Adjustment of hand brake.
    8. Testing of brakes.
    9. Battery check.
    10. V-belt check.
    11. Car wash and vacuum (excludes engine clean).
    12. 62-point check.
    13. Labour for all the above.
    14. A report on defects found and customer informed of additional repair work required.
  7. No additional repairs or service work, which is not mentioned herein above, undertaken by any Car Service City branch will form part of the Minor and Major standard service items mentioned above, and consequently will not be
  8. The “1, 2, Free” loyalty campaign is restricted to participants who reside within the Republic of South Africa.
  9. The “1, 2, Free” loyalty campaign is restricted to participants whose services are NOT subject to service plans, maintenance plans, insurance plans, and/or fleet customers.
  10. Participation in the “1, 2, Free” loyalty campaign is NOT subject to any entrance fee or administrative costs.
  11. The “1, 2, Free” loyalty campaign shall only be applicable to, and include, first Minor or Major standard services conducted and purchased after 1 March 2022 and before 28 February 2023.
  12. It is the responsibility of the customer to ensure that the appropriate “1, 2, Free” sticker is obtained and placed in the appropriate service book, alternatively on the appropriate invoice.
    1. If no service book is available, a service book can be requested free of charge at the Car Service City Branch.
  13. It is the responsibility of the customer to make the appropriate Car Service City branch, and/or the appropriate manager, aware of the “1, 2, Free” loyalty campaign accrued benefit, and ensure that such benefit has been applied to the appropriate invoice.
  14. The customer presenting the invoices and/or service book/s to Car Service City, indemnifies Car Service City against any and all claims of whatever nature, direct or indirect, which may arise as a result of such customer’s representation and action in providing the invoices of a third party to Car Service City.
  15. Car Service City shall retain the right to resolve any dispute which may arise from these terms and conditions and shall be the finale arbitrator in such dispute and no correspondence shall be entered into.
  16. All disputes should be directed to Head Office Complaints Department at the following email address: [email protected]
  17. All personal information obtained by Car Service City by virtue of the customer’s participation in this loyalty campaign is protected as set out in Car Service City’s privacy and security policy and processed in terms of the regulations as set out in the Protection of Personal Information Act 4 of 2013.
  18. Any customer who elects to participate in the “1, 2, Free” loyalty campaign, by virtue of such actions, acknowledges and accepts the terms and conditions as set out herein.
  19. The “1, 2, Free” loyalty campaign is open to all participants who are NOT close relatives, alternatively closely connected with Car Service City or any member of the organisation.
  20. Car Service City reserves the right to cancel or amend the loyalty campaign and these terms and conditions without notice in the event any unforeseen event/s or any actual or unanticipated breach of any applicable law or regulation or any other event outside of Car Service City’s control.
  21. The “1, 2, Free” loyalty campaign and these terms and conditions will be governed by the applicable laws of the Republic of South Africa.
  22. The “1, 2, Free” loyalty campaign is in no way sponsored, endorsed, or administered by, or associated with, Facebook, Instagram, or any other social media platform.
  23. A customer may only redeem a single loyalty, promotional, or campaign benefit per invoice or other applicable goods or services at Car Service City.
  24. Any appropriate invoice, whether recorded in a service book or solely on an invoice, shall only be applicable, redeemable, or valid against a single use in terms of the “1, 2, Free” loyalty campaign.
  25. Car Service City shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting the amended terms and conditions to its webpage.
  26. Car Service City further reserves the right, at its sole discretion, to cancel and/or terminate the “1, 2, Free” loyalty campaign, for whatever reason, be it within its control or not, but undertakes to honour these terms and conditions with participants as at the date of cancellation and/or termination and within reasonable circumstances.

Branch Trading Hours

Weekdays: 07:00 - 17:30
Saturdays: 08:00 - 13:00

All staff will adhere to strict sanitising protocols and social distancing

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